You do not require a physician’s referral to be assessed and treated by our physiotherapists & registered massage therapists as they are primary health care professionals.

However, some extended health insurance policies will require that you submit a physician’s referral in order to process your claim. We recommend that you call your insurance provider to determine what they require in order to reimburse your payment.
If you qualify for OHIP covered physiotherapy a referral from your physician or nurse practitioner is required.

We are a private clinic payment is required at time of appointment. We bill directly to many Extended Health Benefits plans and for approved WSIB or MVA claims. We provide OHIP covered services at our location through Lindsay Physiotherapy Services.

Extended Health Benefits

Many of our therapy services can be covered through your extended health benefits plan. Please check with your insurer regarding the nature of your coverage.

Direct billing is available for; Greenshield, Canada Life, Manulife, Sunlife, Blue Cross, Industrial Alliance, Johnson Inc, Johnston Group Inc, Chamber of Commerce, Maximum Benefit, Sinup, Claims Secure, Desjardins Insurance. This list is not comprehensive please contact us for further information.

OHIP

Government funded physiotherapy services are available at our location through Lindsay Physiotherapy Services.

To be eligible for publicly-funded physiotherapy services, a person must, for each Episode of Care:

• be referred by a physician or nurse practitioner based on the findings of an assessment that the person requires physiotherapy services, be an OHIP insured person under the Health Insurance Act and be within one of the following categories:
• aged 65 years and older;
• aged 19 years and younger; or
• recently discharged as an inpatient of a hospital and in need of physiotherapy clinic services that are directly connected to the condition, illness or injury for which the person was admitted to the hospital.

OR

• be referred by a physician or nurse practitioner based on the findings of an assessment that the person requires physiotherapy services and be eligible for funding of services under the Ontario Disability Support or Ontario Works programs.

Cancellation Policy

Our service providers do not get paid when they are not seeing clients. Because our therapists are in high demand, if you give us enough notice, we are typically able to give your appointment slot to another patient. This is why we require at least 24 hours-notice for changes or cancellations of your appointments. If you do not provide 24 hours-notice you will be billed a late cancellation fee of $50.

No Show Policy

We have a strict no-show policy. If you do not show up for an appointment that you have booked, your account will be billed a no-show fee of $50.

Yes. We have secure technology to enable virtual appointments. We simply send you a link that you access at your appointment time which can be accessed using your desktop, laptop or mobile device. Please note that not all appointments may be suitable to be done virtually. Please contact us to discuss this option.

Our platform is PIPEDA & HIPPA compliant, sessions are not recorded and no software installation is required by the patient.

Yes, we treat and direct bill for motor vehicle accident and work-related injuries with approved claims.

We will happily give you an appointment straight away, but please be aware that we cannot see you as a WSIB patient until your claim is approved by WSIB. If you chose to attend prior to claim approval you will be responsible for payment until your claim is approved.

Yes. Government funded physiotherapy services are available at our location through Lindsay Physiotherapy Services.

To be eligible for publicly-funded physiotherapy services, a person must, for each Episode of Care:

• be referred by a physician or nurse practitioner based on the findings of an assessment that the person requires physiotherapy services, be an OHIP insured person under the Health Insurance Act and be within one of the following categories:
• aged 65 years and older;
• aged 19 years and younger; or
• recently discharged as an inpatient of a hospital and in need of physiotherapy clinic services that are directly connected to the condition, illness or injury for which the person was admitted to the hospital.

OR

• be referred by a physician or nurse practitioner based on the findings of an assessment that the person requires physiotherapy services and be eligible for funding of services under the Ontario Disability Support or Ontario Works programs.